Quotes are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices and freight costs have not changed. Orders may take up to 72 hours to process. In stock items will ship within 7 business days. Other items may require additional time to manufacture or make available. Notification of a delay in the availability of a product will be made available.
We accept all major credit cards, including Master Card, Visa, American Express and Discover.
All orders are subject to freight charges which will be provided via a quote. Unless you use your own carrier, we will select the best carrier based on the order, destination and delivery time. Orders for multiple items may require shipping from different locations. In such cases, it may not be possible to deliver all items in one shipment, and we will complete the order in several shipments. Multiple shipping and handling charges may apply. You will be contacted 24 hours before delivery on all orders shipped by common carrier. It is the trucking company's policy that you must have someone there to offload the truck. The truck driver is responsible for pulling the pallet to the end of the truck and breaking it down for you. It is then your responsibility to unload it. If you do not have a loading dock or forklift to unload the order, you must request a lift-gate at the time you receive your quote. Any special arrangements made with the delivery company will carry extra charges and it is your responsibility to settle those fees with them. IMPORTANT: INSPECT ALL PACKAGES AND NOTE ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING - Without a notation of damage, we are unable to file a claim against the shipping carrier and may be unable to provide a replacement.
IMPORTANT: INSPECT ALL PACKAGES AND NOTE ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING - Without a notation of damage, we are unable to file a claim against the shipping carrier and may be unable to provide a replacement. Unfortunately, due to reasons beyond our control, damage to the material could occur during shipment. We will replace any damaged or incorrect material as quickly and efficiently as possible. It is the customer’s responsibility to inspect packages. If you are unable to inspect everything due to daylight or time constraints, EXCEPTION must be marked on the signed documents and any problems must be reported within 48 hours to S.G.I. and the freight company. Please take photos of any damages if possible. This will make freight claims faster and help us in our continued effort to improve our packaging procedures.
Customers may pick up product directly from our locations. All pickups must be arranged at least 48 hours prior to pick up date. Customers that pick up orders are required to pay any applicable state sales tax.
S.G.I will accept returns of unused and undamaged non-defective product within 10 business days. There is a minimum 15% restocking fee and the customer is responsible for all round-trip freight charges. After the product has been inspected and the return has been approved, we will issue a refund in the same form that we received payment. We cannot accept returns of used product. Customer must repack materials in a manner suitable for return shipment without damage. The customer is responsible for any damage incurred during return shipment. We are not able to accept returns on custom orders.
S.G.I. guarantees a one year warranty for replacement of any defective product. products that are misused, abused, vandalized or damaged by accident are not covered by the warranty. Warranty covers only the replacement of any defective product.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
We do not collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
S.G.I. may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
1299 Farnam St. Suite 300
Omaha, NE 68102